Privacy Policy

1. Introduction

FOMUGUIDE respects your privacy. This policy explains what information we collect, how we use it, and how we keep it safe when you use our website and services.

2. Information We Collect

When you place an order, we collect the information needed to process payment and deliver your sample form. This includes your name, email address, and phone number. We do not collect identity documents, passwords, or any information not required for your order.

3. How We Use Your Information

We use your information only to:

• Process your payment through our payment provider.
• Deliver the sample PDF to your email and, when configured, your WhatsApp number.
• Respond to support requests and resolve delivery issues.
• Keep records of transactions for accounting and customer service.

4. Payment Processing

Payments are processed by Lenco by BroadPay. We do not store your mobile-money or card details on our servers. Lenco handles payment information according to its own privacy and security policies.

5. Delivery Services

Email delivery is sent to the address you provide during checkout. WhatsApp delivery is handled through WATI when enabled. We only send messages related to your order.

6. Data Storage & Security

Your order details are stored in our secure backend database. Form files are kept in private cloud storage and are only accessible through signed, time-limited download links sent to you. We use industry-standard measures to protect your data from unauthorized access.

7. Sharing Your Information

We do not sell or rent your personal information. We share data only with the service providers needed to run our business, such as payment processors and messaging platforms, and only to the extent required to fulfill your order.

8. Your Choices

You can contact us at any time to ask about the information we hold, request corrections, or ask us to delete your personal data where this is legally permitted. Deletion may not be possible for records we are required to keep for tax or legal purposes.

9. Cookies & Analytics

We may use basic analytics and cookies to understand how visitors use our website and to improve the experience. These tools do not identify you personally.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the updated date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us via WhatsApp or email shown in the footer.